Shipping & Return Policy

Please email returns@clarathelabel.com to get your size exchange or store credit started. Return labels are on us! 

Kindly make sure your return meets the following criteria; 

  • $50 Sample Sale items are final sale. They are garments used from photoshoots, returns and items that did not make it to production. 
  • Items must be in new condition, in the original packaging with tags attached. If your item does not meet those terms, you will be issued a store credit to use 
  • Your size exchange / store credit return is eligible for exchange within a 10 day return window. 
  • Not purchased on sale, or using a discount code with the exception to our text sign up code. All items purchased on sale, or during a promotion is final sale and cannot be exchanged or store credit issued under any circumstances.  If you use a promotional code or an influencer promotional code with the exception to text sign up, it is final sale 
  • Restock items are made to cut, which means they are final sale. They are uniquely made for you 
  • To begin the return process, please email returns@clarathelabel.com with your order number, requesting a return LABEL. 

Please write us a note if you would like to do store credit or size exchange 

RETURNS 

We are offering size exchange and store credit ONLY. Sale items that are final sale are not eligible for a return or store credit. 

STORE CREDIT 

 You are still eligible for store credit within 10 days of when the item was delivered on FULL price items. All items that were purchased on sale or during a promotion is final sale. With the exception to our sign up text code, all sales are final sale. You are not eligible for a store credit if you use a promotional code, influencer promotional code, purchase during a sale or from our final sale section

  • We do not allow store credit to be used on mystery box items or on items that are extensively marked down in special promotions.
  • We do not allow store credit to be used on sample items 
  • We do not allow store credit to be used on our $100 online exclusive items 

EXCHANGES 

We are happy to issue you an exchange, please note that in your return comments when you fill out the form. You will need to send the original dress back and we will be happy to mail you a complimentary size exchange. You are not eligible for an exchange if you use a promotional code, influencer promotional code, purchase during a sale or from our final sale section. 

SHIPPING

Clara the Label needs 1-2 business days to process your order. Upon shipping, kindly except 3-5 business days to receive your package. 

Clara the Label is not responsible for lost packages, we always track your package for you and send you your tracking # if you have lost it, but once it leaves our warehouse we are not responsible for the package in transit. 

SALE ITEMS

All items purchased on SALE are not eligible for a return or a store credit, they are final sale. With the exception to sign up discount codes via email